3 Tips For Dealing With a Rejected Quote

Photo by Yan Krukov

Photo by Yan Krukov


No matter how great your air charter business is, you're going to face customer rejection from time to time. It's an inevitable part of doing business. While it's never fun to deal with, there are some steps you can take to make the situation less painful and even turn it into a positive. Here are three tips for dealing with a customer rejection.


Tip #1: Thank Them For Their Time

Even if a customer rejects your quote, they've still taken the time to consider using your service. That's something you should be grateful for. So, thank them for their time and let them know that you appreciate their interest in your company. This simple step can go a long way toward diffusing the situation and making the customer feel valued, even if they ultimately decide to go with another charter company.


Tip #2: Find Out Why They Rejected Your Quote

If a customer is willing to give you feedback, take advantage of it! Ask them why they decided to go with another company. Was it because your price was too high? Or was it something else entirely? The more you know about their decision-making process, the better equipped you'll be to adjust your quoting strategy in the future. And who knows? They may even change their mind and come back to you later down the road.


Tip #3: Use It as an Opportunity to Improve Your Business

Finally, look at the customer rejection as an opportunity to improve your business. What could you have done differently? Is there something you could change about your quoting process? Are there areas of your business that need improvement? Use this feedback to make positive changes in your business so that you can avoid similar situations in the future.


No one likes getting rejected, but it's all part of doing business. If you find yourself facing a customer rejection, don't despair! Just follow these three tips and you'll be back on track in no time.

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